Returns & Refunds

Under the Australian Consumer Law, you are entitled to have a faulty item repaired, replaced or refunded. However, if you simply changed your mind, found it cheaper elsewhere, decided you didn’t like the product or had no use for it, we will only issue you with a store credit, so please shop carefully.

Note: that items which have been cut to length or come with an expiry date may not be able to be returned for credit.

If you need to return your purchase for an exchange or a refund, please ensure you contact us first to discuss prior to attempting to return the item, and follow the steps below:

Muir Marine QLD
Shop 3, 453 The Esplanade
MANLY QLD 4179
Phone: 07 3396 9988

• Wrap return securely in a good box using strong tape.
• Include inside the package a copy of the invoice/online order with your purchase and tell us why you are returning your purchase and what action you wish us to take.
• Be sure your package is insured for freight and any other costs are prepaid. We don't accept freight deliveries to our account or responsibility for loss or damage to returned parcels.
• If you are in doubt about a return, please contact us and we shall advise you.
   

Post to:
Muir Marine QLD
Shop 3, 453 Esplanade
MANLY QLD 4179

or

Muir Marine Qld
PO Box 5134
MANLY QLD 4179